I will admit first and foremost that I go tanning. Yes, the indoor kind that will supposedly ruin my skin and leave me with wrinkles in years to come. Nonetheless, I do it and I enjoy it. But this post has nothing to do with tanning and everything to do with opportunities to upsell your customers and the people that walk through your door.
There are 2 tanning salons that I have visited frequently in the North Shore Boston area and I have noticed how strikingly different they are when it comes to a)upselling me and b)ensuring I return again.